Assistance Request

Technical assistance for printers and barcode readers throughout Italy

The technical staff of  the Finlogic Group makes its experience and professionalism available to its customers throughout the national territory. With  7 centers  for the management of technical printer assistance , we ensure the  resolution of problems  in a very short time, with  on-site  and  on-center interventions , thanks to the high number of technicians available and the proximity of the centers to our customers.
The high know-how of the technical staff allows us to guarantee a high level of support, both in  post-sales and in  pre-sales. to be able to develop complete solution projects that include hardware and software.

Finlogic offers annual technical printer assistance contracts   to guarantee your purchase at 360 ° and work in complete peace of mind.

All the technical support staff are certified to guarantee assistance on all major brands of  label printers and barcode readers  Sato  Toshiba  Citizen  Zebra  Tsc  Epson  Honeywell  CUSTOM  OKI  VipColor  and many other brands , both with on-site and on-center interventions, at our laboratories in  Puglia, Lazio, Tuscany, Lombardy and Piedmont .

HOW TO REQUEST A REPAIR INTERVENTION:


DOWNLOAD AND FILL IN THE RMA FORM (download the form here after reading the instructions) and send it to the address: rma@finlogic.it.
Be sure to fill in the form with all possible details, in order to facilitate the assessment of the situation.
Your request for assistance will be dealt with and will be answered within one business day of receiving the form.
Wait for the RMA number (Material Return Authorization) to be assigned before sending the device for repair. Without it the goods cannot be accepted.
Unless expressly indicated, technical assistance always means on-center.


ON-SITE ASSISTANCE REQUEST

In order to carry out on-site technical assistance with a technician's exit, it is necessary to send the completed RMA form specifying the on-site request, to the address: rma@finlogic.it and wait to receive a quote within 24 hours.

On printers we carry out replacement of heads, rollers, mechanical parts, firmware updates, software, installation support and much more. For those who wish, the service of replacement printers is available.

Download the RMA form in PDF format *