In order to handle correctly retruns or tech support of our products, please fill first download and the RMA module you will find below

Return goods policy

Please download, fill and send us back the module you will find below.

We will assign an RMA number that will allow you to return the goods.

All goods returned without a proper RMA module won’t be accepted.

Printers and readers RMA

Finlogic Spa is capable of providing REMOTE, ON-SITE and ON-CENTRE TECHNICAL ASSISTANCE.

Technical Staff offer Clients their experience and professionalism to support them during PRE-SALES phases in important projects and/or negotiations.

During the POST-SALES phase, both ON-SITE and ON-CENTRE assistance is guaranteed in our laboratories in PUGLIA and LOMBARDY.

For an ON-SITE intervention, it is necessary to send a request for assistance to assistenzatecnica@finlogic.it. You will receive a quote within 24 hours.

To request ON-CENTRE assistance, it is necessary to complete the RMA form below and send it to:assistenzatecnica@finlogic.it.

Ensure you complete the form with as much detail as possible, in order to ensure the best possible evaluation of the situation and our assistance.

Finlogic Spa technical assistance will require one working day to respond to a Request for Assistance. Before sending your printer to be repaired, wait for the RMA (Return Material Authorization) number and the relative RMA form.